Customer Testimonials
Great service!
It was easy to make the appointment on line and the service was fast. The inspection they provide is very helpful.
Glenn our service liaison was exceptional! He kept us informed about the status of our car, the price of the service he quoted was exactly what we paid, and his knowledge of the JLR product is outstanding! We will bring our car there every time we need service as it is nice to have someone that we can trust in California. Glenn should be commended for his expertise and customer service!
Glenn was great! Kept me informed and made sure I was well taken care of!
Excellent service. Very professional. First class service !
John was a great Service Advisor that listened and took the time to explain my questions to complete satisfaction.
Service was performed timely and everything went well.
First rate sales and dealership.
Everyone here, including management, are really respectful and treat you with so much class. If every business had people work for them like how this dealership group of staff works with and for its customers it would be just perfect. This is customer service at its finest.
I needed an emergency repair in advance of a trip and Linda and her team not only flexed to get the job done, but did it in a timely manner. Much appreciated!
By far the best service I have received from any dealership. I strongly recommend this location for any service needs.
Linda was amazing and so helpful. So was Amanda. I’d work with them anytime!
Always provide great service and reasonable pricing. We’ve had our 2017 Range Rover and 2010 Sport serviced by West Coast Rovers and couldn’t be more pleased with the results.
The advisors always treat me like family.
Service experience was fantastic. Service 1 completed, software update, replaced rear brake pads and had me in and out the same day!
Great experience purchasing my new vehicle at Land Rover Mission Viejo. Tony was incredibly helpful and even held my dog during the test drive. They truly went the extra mile to find the exact vehicle I wanted.
Hi! We had a great experience at Land Rover Mission Viejo. Tony Payan made the process so easy and seamless from the moment we stepped on the lot. Thank you for helping our family to find a great car!
Linda G Cust svc tech’s personality with strong customer svc acumen gave me confidence that my engine concerns would be met with my 2020 Discovery Sport. She’s awesome!🏆
Outstanding experience with Brian Smith and his team. This is our fifth vehicle from Land Rover Mission Viejo and the service team is also top notch and trustworthy.
Caesar was very friendly and very responsive to me and provided great customer service helping me when I lost my smart key. He explained exactly what i needed to do and even took a video for me showing me how to change the battery for my spare key.
Linda was very helpful with my service and kept me informed on the status of my car.
The process of booking services at Land Rover MV is simple and easy. That’s because Linda is so great and makes sure everything runs smoothly. Thanks Linda!
I bought a used Range Rover Sport from this dealership and was pleasantly surprised at the ease of doing business here. The sales coordinator Saghar was amazing and helped me through all the steps along the way. She even took care of some of the things that I needed done before I committed to the price. I am very satisfied with my experience with this dealership and would recommend it to anyone interested in buying a new or used vehicle.
Eddie in the service department is the absolute best! He was so kind, explained everything very well, and dropping off my car for service took less than 10 minutes. 10/10 experience with him as my advisor. Thank you Eddie!
I had the best experience here with my service. Cesar was my service coordinator and I explained to him what was going on with my car and that I really needed to wait for my car if at all possible. I was hoping that it wasn’t a big issue the repair He found the problem and had it taken care of. They even got my car washed and everything It was the easiest process I’ve ever had at a Car service department. I love the efficiency and the quality of work that they did at Land Rover Mission ...
Great customer service
Linda is a very professional, caring, knowledgeable and kind service advisor. I highly recommend her. Thank you Linda 🙏
Every employee here is wonderful but Linda in service is truly exceptional. I own a business and I wish she were my employee. She is fast, to the point and gets the job done. We are very happy with our experience every time we come in.
Linda is amazing. Highly recommend her!!! She makes the experience easy and is so thoughtful.
Linda is professional, personal and an expert at what she does for Land Rover.
Great customer service.
Robert S. and the rest of the staff at Jaguar Mission Viejo were of great help getting an awesome car.
Cesar is awesome
Easy in and out! No pressure! Professional! Detailed! John was a great guy to make the deal! My second Range Rover and both transactions were the same
I came in for a key fob programming for my 2016 Range Rover Sport, and found Eddie very accommodating and professional. Guest area was excellent while I waited. Clean, convenient, and organized. Thank you!
I had the opportunity to work with John and I am so impressed with the customer service. He is professional, friendly and very helpful. Keep communicating the status of my car repairs and was able to answer my questions in a timely matter.
Linda Gemayel our service advisor is a true gem Courteous, and very professional a delight to work with
Eddie made our service time effective and efficient. All our concerns were addressed.. Thank You!
Amazing
Great services
John Deck was awesome to our family. He was a blessing to our entire family. Thanks again!
Very friendly and helpful. They know exactly what they are doing so no waste of time.
Linda has been the best Service Advisor! She's diligent, knowledgeable and trustworthy. Thanks Linda
Great sales and finance people, super nice as well, thanks guys!!
My service was done promptly with full explanation. The best part of the service was our adviser. Linda, who is by far the best adviser this location has
John Deck was very helpful with my Jaguar oil change service. I waited for my car and it was washed and vacuumed and ready when expected and everything was good. Waiting room was comfortable.
Ask for John! Exceptional helpful human!! Best customer service I’ve had in years!
Brought my Range rover in for warranty work. It was quick and easy to set up the repairs. Linda handled everything very quick and professional. Will be going back.
Rob was just the best! He made buying the car a pleasant experience !
Awesome experience. Got all the help we needed and the car we wanted. Robert did a great job.
Painless. Professional. Pleasant
We purchased a Range Rover Velar from JLR Mission Viejo. From the first enquiry we made, to the completion of the purchase, the staff were professional, courteous and respectful. John Totaro was our point man from that first phone call to the final completion and did a tremendous job. Thanks John. But also, we would be remiss if we did not acknowledge the wonderful receptionist, Rita, who was welcoming, attentive and helpful. Sales manager, and I apologize if I have his name wrong, Yiwin, ( I think) bent over backwards to get the deal done. Wonderful work everyone. Thank you. Steve ...
Linda was amazing!
Courteous, friendly and professional service. Eddie was great!
Exemplary Service at Mission Viejo's Land Rover Dealership: A Testimonial for Rocky Nestled in the heart of Mission Viejo lies a Land Rover dealership that sets a new standard for customer service excellence. My recent experience at this establishment, guided by the exceptional salesperson Rocky, was nothing short of outstanding. From the moment I stepped onto the dealership lot, Rocky's professionalism and genuine enthusiasm for Land Rover vehicles shone through. His knowledge about the brand's lineup was not only extensive but also conveyed with a passion that was infectious. Unlike some salespeople who might prioritize closing a ...
Had a flat tire and the service dept was fantastic. Eddie in service was excellent and took care of everything fast, easy and efficiently. Highly recommend not to get a flat tire but if you do bring your RR here.
Land Rover Mission Viejo did such a great job when I had an emergency with my Evoque. Linda, my service advisor, is always so responsive and answers my questions right away. She is very knowledgeable and went “above & beyond” to make sure I was happy!
This was my first service at this dealer. Having been to multiple dealers for services I can say MV was definitely on top of my cars service. It was a seamless and efficient process. Linda was great to work with. She streamlined the service for my vehicle and got me back on the road quickly. Great communication from start to finish. Will definitely be back!
Evan Zermeno went Above & Beyond to put together a good purchase for our Land Rover Discovery Sport S. He was knowledgeable, helpful and patient. After our purchase, Evan worked to help resolve a some minor issues for us too. He really came through for us!
Excellent service by Eddie. He is prompt, considerate and a pleasure to work with.
Eddie Cortez is a excellent service advisor. He handled my Range Rover with best of care while it was there for service. Thanks!
Excellent
My first review was disappointing but once Mission Viejo took charge Brent got my warranty to cover a completely new transmission and now my car runs like a dream. Thank you Kassandra and mostly Brent for pulling through for me indeed. I recommend them over again in reaching the sky limits to please their customers. Very pleased
Terrific service experience,, especially with my Service Advisor, Linda Gemayel. She was terrific.
Brian in finance is amazing As far as the sales, John and Rob Shepherd 10 stars. Just simply the best I will always be part of the Range rover family Here
Cesar made the service process painless and easy. I had a loaner car ready, he regularly communicated the status of my vehicle and I had my car back fully fixed in 2 days and it was washed! I highly recommend RR service department and ask to work with Cesar!
Bought a Range Rover Sport here. Love my Rover! The staff here was very friendly, helpful and knowledgeable. Had a minor problem with the car Matt Goodwin took care a right away. He was very efficient and friendly.