Customer Testimonials
Close by and they provide great service. My car was taken care of quickly and washed as well.
Great service, they even picked my car up while I was at work and had it ready when I got off !! Best service team ever.
Thanks to Genevieve, my service consultant, I was able to bring my 2021 Range Rover from NJ, that recently hauled my stallion, cross-country, into the dealership to replace the Oxygen sensor. Great service & I highly recommend!!!
My service advisor Glen went above and beyond to ensure my vehicle was repaired with the extended warranty. Thx!
Very profesional and courteous. My safety is their priority and I appreciate their diligence to rectify issues with my discovery.
The service advisor was very professional, and all work was done in a prompt and timely manner.
They made my purchase really easy and all representatives were courteous and prompting responding to all my questions.
Lost over half coolant in 6 months on new car. Dealer service said, " nothing wrong." Thats actually impossible. No returned phone calls x3
Glenn is an excellent service advisor. Always lets me know exactly what’s going on. Excellent service at a fair price.
Excellent service and tech staff. Were able is easily get our 15 year old Range Rover back in spec quickly.
John Deck in the service department is top notch! Great attention to detail and great service.
I’m very pleased happy with Land Rover of Mission Viejo, Toni and Brian are very professional, so very happy w my automobile thank you.
Tim was great in every aspect of the sale I had with Mission Viejo Range Rover. It’s great to work with an individual who is a straight shooter and has good follow up.
I live super close to Land Rover Newport Beach, but drive to Land Rover Mission Viejo because the customer service is so top-notch in comparison. A special shoutout to Arturo in Service for his excellence. Plus, the lobby is a lovely place to wait, with its spaciousness and amenities.
Excellent and professional service. Always timely completed and with great prices. Ask for Arturo, he’s the best.
Met Brian immediately when I pulled. I had a handful of questions which he answered. He walked me over to the exact Land Roverthat I was looking for. It had everything I wanted and more.
Glen is great & helpful in explaining what needs to get done! Ease of making appointments.
Quickly identified the problems and sent out an itemized list of work and cost estimates which I could approve. Repair was fairly fast.
Jeff was super sweet and to the point! He did not hassle me not one bit. I was in and out of there within an hour. And whenever I needed help offline, he answered my texts super quickly. Truly a blessing
Staff at this location are very professional, friendly, helpful, knowledgeable, and provide great customer service.
Great customer service, they are very professional and clear about the work being performed and the cost.
I bring my car in and see John and he’s so easy to work with and makes the whole maintenance process a breeze.
They were able to fix the issues but it took the entire day from 8:45 am appt.
Very professional, friendly, always keeps you updated on work being done to your vehicle. Service advisor, Glenn Weitz was great! And thank you Doug for working on our vehicle!!
Service was fast and the follow up was great. Loaner car was also nice. Glenn did a great job for us.
Jeff is amazing! He was so kind it was such an unbelievable experience at the dealer
I had the absolute pleasure of working with John at Land Rover Mission Viejo, and I can honestly say he’s the best in the business. I was purchasing a vehicle for my wife, and from start to finish, John went above and beyond in every possible way. His attention to detail, quick response time, and diligence in making sure every question was answered and every need was met made the entire process smooth and enjoyable.
John is a 10/10 — professional, knowledgeable, and genuinely cares about his clients. He made us feel confident and excited about the purchase, and I truly ... Read More DealerRater - Jun 23, 2025
Every year I take my car to have the oil changed and a check up. The entire staff from the moment I dropped the car off treated me like a king. Art my service manager was letting me know the progress every step of the way. The video showing me the engine and the under carriage was a great way to to show value and for me to understand what was going on. Great customer service and will always use them in the future. Tom F
Very was towed to your dealership as the shifter was stuck in reverse. We paid $467.5 . 1) When we towed the vehicle, the boot open light was not on.Now it stays on all the time. 2) I used to open the boot if the car is unlocked. Now I can't do that. 3) The boot opens only with the key in the key hole near the boot. 4) Jaguar doi not take responsibility and asks over $1050+ to install new latch mechanism.
Linda is amazing to work with!! She handled everything for me and took genuine care of my needs
Glenn was fantastic and such a help with expediting our repair. Jaguar Mission Viejo prioritized their customers!!
John in Service was amazing and helpful! I was able to just walk in! They helped with brakes and patching a tire that had a nail in it. Wonderful service!
Great service!
It was easy to make the appointment on line and the service was fast. The inspection they provide is very helpful.
I was called stating my car was ready for pick up. Took 40 minutes to drive there and had to wait another hour after arrival before car was brought out. The car was in for a full service inspection breaks, hoses, vents, fluid levels, windshield wipers and operation, along with breaks, cv boots and all the items were checked off as being done. The windshield wipers were never checked because the rubber was still bad on the wiper. This makes me wonder how many other items that were checked off were never looked at. Also the dash display was not set ... Read More Google - Dec 19, 2024
Glenn our service liaison was exceptional! He kept us informed about the status of our car, the price of the service he quoted was exactly what we paid, and his knowledge of the JLR product is outstanding! We will bring our car there every time we need service as it is nice to have someone that we can trust in California. Glenn should be commended for his expertise and customer service!
Glenn was great! Kept me informed and made sure I was well taken care of!
Excellent service. Very professional. First class service !
John was a great Service Advisor that listened and took the time to explain my questions to complete satisfaction.
Service was performed timely and everything went well.
First rate sales and dealership.
Everyone here, including management, are really respectful and treat you with so much class. If every business had people work for them like how this dealership group of staff works with and for its customers it would be just perfect. This is customer service at its finest.
I needed an emergency repair in advance of a trip and Linda and her team not only flexed to get the job done, but did it in a timely manner. Much appreciated!
By far the best service I have received from any dealership. I strongly recommend this location for any service needs.
Linda was amazing and so helpful. So was Amanda. I’d work with them anytime!
I have a Jaguar that's been under warranty repair almost constantly during the past 4 months; I don't know if the inability to repair it lies with the dealership or the factory--I think the scale and complexity of the problem has required Jaguar USA engineers to be involved. The customer service people are friendly, nice, helpful; responses to inquiries sometimes suffer, but I think it's mainly associated with a vacation/illness and another representative wasn't called to fill in so I didn't hear back when my 2-week repair became an apparent (still waiting to hear) 3 week ... Read More Google - Aug 1, 2024
Linda was very helpful with my service and kept me informed on the status of my car.
Robert S. and the rest of the staff at Jaguar Mission Viejo were of great help getting an awesome car.
Linda Gemayel our service advisor is a true gem Courteous, and very professional a delight to work with
Great services
Great sales and finance people, super nice as well, thanks guys!!
John Deck was very helpful with my Jaguar oil change service. I waited for my car and it was washed and vacuumed and ready when expected and everything was good. Waiting room was comfortable.
Terrific service experience,, especially with my Service Advisor, Linda Gemayel. She was terrific.
Outstanding Service!
Two years ago, I had a good service experience and communication with Linda. This year, terrible communication with John. I left 2 messages to call me back regarding my service appointment and no response even a week later. I understand people get busy but when your job is customer service, returning phone calls promptly is expected. Linda is an awesome service representative! Great communication and follow up.
I would absolutely recommend Jaguar Mission Viejo for anyone looking for a Jaguar or Land Rover. My experience was a bit unique; I had been searching for a rare Jaguar for months - an XF Sportbrake - and flew in from Seattle to buy it. The Sales Manager Robert was very helpful and communicative prior to me booking a plane ticket. I had all the pictures and info I needed. They also fixed a damaged sensor on the rear bumper I spotted in one of the pics which I was very grateful for and was indictive of their level of ... Read More Google - Apr 30, 2024
Linda Gemayel took great care of me, even though, my appoinment had no been confirmed due to a scheduling mishap, but regardles of that, Linda was kind enough to take my car in for an oil change and she also noted that my car had a recall pending. She got the approval from her manager to get the recall done same day And also take care of the oil change. She answered all my questions and concerns, and my car was out of the service bay in less than two hours. Overall, I had a great experience at Mission Viejo ... Read More Google - Apr 27, 2024
Linda was excellent
Eddie was great. The whole process and what my car needed was throughly explained and Eddie made it a point to stay in touch as my car’s service progressed.
I have had my Jaguar E-Pace for a few years and I have needed to bring it into Mission Viejo Jaguar for various reasons over the years. Linda is my girl! She is so good at what she does, she is in top of everything, she has excellent communication and always keeps me in the loop about the service being done on my car and how long things might take. She’s quick to respond to messages, always has a big smile, good energy and makes me feel important no matter how big or small of a job it might ... Read More Google - Apr 8, 2024
I live out-of-state and bought a preowned Jaguar from this dealership. The entire transaction went smoothly and I am extremely happy with the experience and my F-Pace. Evan was my sales associated. He was super responsive and helpful, even many weeks after the transaction.
Wonderful experience. Service advisory was extremely communicative Service was completed timely and as promised.
New to the area, the Jag dealership helped us diagnose and fix a coolant issue with my 19’ XJL. We just showed up with no appt. A car was not available for us to drive, but the repair was made and I’m delighted to have my car back in working order. Scott helped us at pickup and he was very welcoming and friendly.
Great service, super fast!
Always a great experience. We’re on car purchase #5 from them and drive from Newport Beach for service. VIP attention always and very conscientious. Kudos to Robert our awesome Sales Advisor and Scott our super honest Service Writer.
Fast and complete service. Friendly personnel
Outstanding experience at the Jaguar dealership! Our salesman's expertise (Tony) and enthusiasm for the brand made our car-buying journey enjoyable. The manager's commitment to customer satisfaction was evident as he worked late to accommodate our pickup. Together, they created a seamless and memorable experience. Highly recommend this team for their professionalism and exceptional service. 5 stars! ⭐⭐⭐⭐⭐
If you have money to burn! After bringing my car for a transmission issue, the estimate was $1,700 to replace the gear shifter. In 5 min I got a quote less than half the price from a specialized Land Rover shop just a few miles away. Then they insisted on charging me $275 just to read the codes on the computer. Service was not responsive and after waiting 4 hours for a call back, I had to call the receptionist several times to get me an answer.... I would not recommend to anyone.
Good afternoon. Today I was walking past a Land Rover dealership at Mission Viejo. I wanted to buy a nice car for my wife. For 10 minutes, I walked around the parking lot with cars but could not find a single sales manager. I saw the service center staff and they took me to Daniel Osborne. He met me with indifference and without enthusiasm. I explained to him that I would like to buy a pre-owned Range Rover for my wife. He said that there are 2 cars. He took the keys to one and showed it to me. He could not ... Read More Google - Sep 7, 2023
First time taking my car to this dealer, I was expecting my car to be checked as it normally is because it's still with warranty and I was told although manufacture covers it, proper inspections were not done. Very disappointed, now it is out of warranty and any expense will be out of my pocket.
Took my car to service center for engine light and was misdiagnosed paid for unnecessary costly repairs. All could have been avoided if they would have taken the time to find the problem correctly the first time. Bad customer expierience.
I purchased my F Type in December of 2018. Almost immediately, I noticed that the driver side and passenger side climate would not unsync. The car was in service two separate times and they couldn't fix it. The third time the service manager did not return my call. Frustrated, I took the car to the Jaguar dealer in Newport Beach. The car was only there for a few hours when the service rep called me to let me know that this wasn't a feature in the car to begin with. These two dealerships are owned by the same person ... Read More Google - May 31, 2023
I was not going to leave any review or just a "one star" rating until I met Rita, one of the sweetest and most helpful receptionists I ever met over the phone today. I had a question regarding the auto registration of my Jag and she went out of her way to speak to different managers onsite until she could find one who could help me. My concern was addressed in less than 20 minutes. The positive experience I received from Rita and the manager she connected me with today is contrary to what I had received from Kyle ... Read More Google - Jan 7, 2023
Scott made the experience very easy
My car was brought in 2 months ago for a coolant leak. Spent time without my car and almost $900. Last week I brought it in again, for coolant leak. Was quoted $2K. I decided not to have them do the work, after hearing that parts were only 1/3 of the quote. I was told that coolant would be topped off, so that I could safely drive it away. After driving for approx five minutes, the low coolant warning came on. The tank was mostly empty, which means it wasn’t topped off (the leak is not that extreme). Linda the service advisor ... Read More Google - Jan 31, 2022
I Purchased a car from this dealership from Seattle. I had the worst experience with this dealership.
I was looking at one of their used cars and confirmed the night before that it was still in stock since I was coming to test drive it the next day, to which I received an e-mail that it was. When I drove down from LA to Mission Viejo, it turns out that the car was sold that night. The sales rep easily could have e-mailed me to say the car was no longer available and to not make the 56 mile trip down. And just the cavalier way the other salesman was, who sold the car the nigh before, really ... Read More DealerRater - Sep 18, 2021
I am reaching out for 3 weeks for my Land Rover discovery sport major rust damage to wheel , metal blocks and the brakes during the repairs at the dealership.
I stopped by last twice from San Diego 1 hour drive 1 way , per appointment . Robert Service manager mentioned will be reporting this to Land Rover and let me know the ticket and the repair actions.
My wife and I tried to call several times today and left several voice messages. We did not get any update or call back or text replies.
Please can you let us know the repair actions as service ... Read More Google - Jun 22, 2021
I came in for a scheduled annual service and because I'd recieved a letter regarding a recall for overactive cooling fans.
When I arrived the man who greeted me questioned if I had an appointment saying let's see if you've got something booked in for today. Then he said I was past my annual service time, I replied the car only has 2105 miles that's well below annual service mileage. Then he checked his papers and said 'oh with your model and year your first service is after two years'. I got the distinct impression he simply ... Read More Google - Jun 9, 2021
HORRIBLE EXPERIENCE, bought the same car a miramar jag for 600 a month less, they were trying to make 36000 dollars on me and treated me and my wife horribly have been telling everyone i know to stay away at all costs from the terrible dealership
I’ve been going to Mission Viejo Jaguar for 11 years, both for sales and service. Their service advisors and mechanics are professionals. Even with the change in ownership, they still treat their customers with respect and friendliness. This time was the same. The service advisor, Cesar Barrancas, was very knowledgeable and friendly. This is what one expects from a dealership if one of the world’s most venerable automakers.
05/17/2024 UPDATE
After 15 years as a loyal customer, I say adios and good riddance to MV Jag LR. For the second time in 3 years they have had my car for 3 days. BUT ... Read More Google - Sep 18, 2020
I purchased epace on May 1st for Mission Viejo jaguar. It was a headache from the time I went into the dealership to the time I received the car. I had to go back into the dealership resign paperwork because there was a seven cent difference. I ended up getting my first lease payment notice it was 3 day after the due date which meant I was late paying. I would avoid this dealership at all cost
Bought a Range Rover Sport here. Love my Rover! The staff here was very friendly, helpful and knowledgeable. Had a minor problem with the car Matt Goodwin took care a right away. He was very efficient and friendly.